Fivexer The European alternative to Twilio TaskRouter

Fivexer is a platform for rule-based distribution of tasks to workers, for example in support teams, field crews or shift teams. Assignment takes into account skills, capacity, priority and fairness settings such as caps on open tasks. For each decision, the system stores which candidates were considered and why they were accepted or rejected. A shift rostering module builds weekly schedules that respect rest periods and working-time limits, with editable rule packs for 13 countries. Workers use a browser-based portal with PIN login. Fivexer is the product name, the operator is Testreel OÜ from Paide, Estonia.

According to the provider's security page, the Kubernetes cluster, the managed Postgres database and the object storage for attachments run in the Frankfurt region (fra1) at DigitalOcean, a provider headquartered in the US. According to the provider, routing data does not leave the EU. Transactional emails such as password resets and invitations are sent via SendGrid (Twilio, US), and an optional AI portal builder uses DigitalOcean Inference in the US. Analytics on the marketing pages run on PostHog in the EU, payments optionally via Mollie from the Netherlands. AWS, Google Cloud or Microsoft Azure are not named in the list of sub-processors.

The free tier covers up to 15 workers and 10,000 assigned tasks per month, no credit card required. The Pro plan costs EUR 99 per month for 50,000 tasks and 100 workers, the Scale plan EUR 399 per month for 250,000 tasks and 500 workers. Enterprise starts at EUR 799 per month. Additional tasks are billed per 1,000 depending on the plan. According to the pricing page, billing is not yet active, and the free tier can currently be used.